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Get answers to common questions, track your order, or reach our team directly — we're here for you.

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Enter your order number or tracking code to see your delivery status. You'll find these in your order confirmation email.

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Have a question that isn't answered below? We typically respond within 4 hours.

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We'll get back to you via email, usually within 24 hours.

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Anytime between 8 AM–9 PM

+1 (3070) 291-0751

info@fineroot.co

Support 24/7

Contact Customer Support

You can reach our Customer Support team by text message.

By texting FineRoot Organics Customer Support at +1 (307) 291-0751, or by providing your phone number to our Customer Support team during a support interaction, you consent to receive text messages from FineRoot Organics related to your inquiry, account, orders, or subscription.

  • Messages are for customer care and transactional purposes only (support replies, order and shipping updates, billing and subscription assistance, account confirmations).
  • Message frequency varies depending on your inquiry.
  • Message and data rates may apply.
  • Reply STOP at any time to opt out. Reply HELP for help.
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  • See our Privacy Policy and Terms of Service for more information.

FAQs

subscription & account

How do I log in to my subscription?

Logging in is quick and doesn't require a password. Just visit our Subscription Portal, enter the email address you used when placing your order, and we'll send a secure management link straight to your inbox. From there you can view upcoming orders, update payment details, change your address, or make any other changes you'd like.

How do I cancel my subscription?

We're sorry to see you go, and we've made this simple to do on your own, right from our online subscription portal — no phone call required. As part of the process, we'll ask you to share a quick reason for canceling, which genuinely helps us improve. Here's how:

  1. Visit our Subscription Portal
  2. Enter the email address used when placing your order.
  3. Open the subscription management link sent to your email.
  4. When you access the portal, you may see a special offer. If it's not for you, simply click "Tap to Claim," and on the next page you'll have the option to decline it.
  5. After declining, scroll to the bottom of the page to find the cancel option.
  6. Select Cancel Subscription and confirm.

If anything doesn't work as expected, just email us at info@fineroot.co and we'll take care of it for you within one business day.

Why am I receiving orders I didn't authorize?

This is usually a subscription renewal that shipped as scheduled based on your original signup. If you'd rather not keep it, email us at info@fineroot.co with your order number, and we'll cancel any future shipments and look at your case under our 60-Day Customer Satisfaction Guarantee.

The website says I don't have a subscription, but I'm still being charged. What's going on?

This can happen if a subscription was created under a slightly different email address, or through a separate order than the one you're checking. Rather than guess, email us at info@fineroot.co with the charge details, and our team will track down exactly where it's coming from and help you resolve it.

How do I update my subscription (frequency, products, or address)?

You're welcome to make these changes yourself anytime through your subscription portal. Just keep in mind that address changes can only apply to orders that haven't shipped yet. If you'd like a hand with anything, we're just an email away at info@fineroot.co.

How do I skip my next shipment?

Still working through your current supply? No problem — you can skip your next shipment anytime in your subscription portal. Or, let us know at info@fineroot.co and we'll push back your renewal date for you.

I just placed an order — can I cancel it?

You're welcome to request a cancellation within 24 hours of placing your order. Cancellation depends on whether tracking has already been provided for your order — once tracking is available, the order is on its way and we're no longer able to cancel it. To give yourself the best chance, reach out to us as soon as possible at info@fineroot.co or +1 307 291 0751 with your order number.

I see a charge I don't recognize from FineRoot Organics. What should I do?

Please reach out to us right away at info@fineroot.co with the date and amount of the charge, and we'll happily look into it together with you.

FAQS

order & shipping

When will my order be shipped?

We typically process and ship orders within 1–2 business days of purchase. You'll receive a shipping confirmation email with tracking as soon as it's on its way.

How long does shipping take?

Delivery follows the standard shipping window for your region, generally arriving within a few business days after your order ships. Your tracking link will give you the most accurate estimate for your specific order.

How can I track my order?

You can track your order anytime on our order tracking page. Just enter your order number and the email address you used at checkout to see the latest status.

Can I cancel or change my order after placing it?

If your order hasn't shipped yet, yes — you have a 24-hour window to request a cancellation, as long as tracking hasn't already been issued. For changes to quantity, address, or subscription frequency, reach out as soon as possible at info@fineroot.co so we can catch it before it ships.

Do you ship internationally?

Yes! We currently ship to:

 

Australia, Austria, Canada, France, Hong Kong SAR, Ireland, Israel, Japan, Netherlands, New Zealand, Norway, Philippines, Singapore, South Korea, Sweden, United Kingdom, and United States.

 

If you don't see your country listed, feel free to reach out to info@fineroot.co — we're always looking to expand where we ship.

Where is my order being shipped from?

All US orders ship from within the United States, and our products are manufactured here as well. For international orders, we sometimes work with an international logistics partner to get your order to you faster. If you're a US customer and notice shipping details that look unfamiliar, just reach out to info@fineroot.co and we'll clarify what's going on with your specific order.

How do I update my shipping address?

If your order hasn't shipped yet, just contact us as soon as you can at info@fineroot.co and we'll update it for you. Once an order is on its way, we're unfortunately not able to redirect it, but if it comes back to us undelivered, we'll happily help from there. For subscriptions, you can also update your address anytime in your subscription portal, as long as it's done before the next order ships.

My order shows "in transit" but hasn't moved. What's going on?

This is usually nothing to worry about — it often just means the carrier hasn't scanned the package recently, rather than anything being lost. If it's been more than a few business days without an update, reach out to us at info@fineroot.co with your order number, and we'll look into it directly with the carrier for you.

My order never arrived. What happens now?

We're here to make this right. If your package is confirmed lost in transit, we'll gladly send a free replacement or process a refund, whichever you'd prefer. Just get in touch with your order number and we'll take it from there.

I received the wrong item. What should I do?

We're sorry about that — let's get it fixed. Email us at info@fineroot.co with your order number and a photo of what you received, and our team will send the correct item or process a refund right away.

My order arrived damaged. What now?

We're sorry to hear that, and we'll make it right. Reach out to info@fineroot.co with your order number and a photo of the damaged item, and we'll send a replacement or issue a refund, whichever works best for you.

My order arrived with items missing. What should I do?

We're sorry about that — let's get it fixed quickly. Email us at info@fineroot.co with your order number and let us know exactly what's missing, and we'll send the remaining items or issue a partial refund, whichever works better for you.

I was charged for an order I didn't authorize. Can I get a refund?

We understand how unsettling that can feel, and we're here to help sort it out. Email us right away with your order number so our team can look into the charge with you. If it turns out to be a renewal you'd rather not keep, we'll stop future shipments and review your case under our guarantee.

FAQs

product & safety

When is the best time to take FineRoot?

We recommend taking your 3 capsules daily with food, whether that's morning or evening — whatever fits naturally into your day. What matters most is staying consistent.

What is the recommended dosage?

The recommended serving is 3 capsules daily. Each bottle contains 90 capsules, giving you a full month's supply at that serving size.

Is it safe to take with my medication?

We're not able to give personal medical advice, but we want you to feel confident about what you're taking. If you're on any medication — especially blood thinners or blood pressure medication — or have an existing health condition, please check with your doctor or pharmacist before starting FineRoot to make sure it's a good fit for you.

Is this safe for children?

FineRoot is formulated for adults and isn't intended for children. Please keep it out of reach of children, and speak with a pediatrician before giving any supplement to a child.

Are there any side effects?

Everybody's body responds a little differently. Some people notice mild digestive changes when starting any new supplement. If you experience anything that concerns you, we recommend stopping use and checking in with your doctor or pharmacist.

Who should avoid taking this product?

We'd recommend checking with your doctor before taking FineRoot if you're pregnant or breastfeeding, taking medication (especially blood thinners or blood pressure medication), have an existing health condition, or have a known allergy to any of the ingredients. This product isn't intended for children.

Can I take it on an empty stomach?

We generally recommend taking FineRoot with food for the most comfortable experience, though some people do take it on an empty stomach without any issue. If you notice any stomach sensitivity, switching to taking it with a meal usually helps.

How should I store the product?

Store your bottle in a cool, dry place, away from direct sunlight, with the cap tightly closed after each use.

How long until I notice a difference?

Everyone's experience is a little different, and supplements tend to work best as part of a steady daily routine over time. We always recommend taking FineRoot consistently and giving your body time to settle in, rather than expecting an overnight change.

I'm pregnant or breastfeeding — can I take this?

We'd recommend checking with your doctor before starting any new supplement while pregnant or breastfeeding, just to be safe.

FAQs

quality & ingredients

What ingredients are in FineRoot?

Our formula is thoughtfully built around turmeric standardized to 95% curcuminoids, paired with black pepper extract (BioPerine), ginger, coconut oil (MCT), bee propolis, and Vitamin C.

Is FineRoot gluten-free? Allergen-free?

Yes, FineRoot is gluten-free and vegan. If you have a specific allergy, we'd recommend reviewing the full ingredient list on the product label or reaching out to info@fineroot.co to confirm it's a good fit for you.

Where does this product come from?

Our turmeric starts as a humble root, grown for its naturally high curcumin content, then carefully processed and standardized to 95% curcuminoids to make sure every capsule delivers the same quality, batch after batch. We pair it with black pepper extract, ginger, coconut oil, bee propolis, and Vitamin C — ingredients chosen for how well they work alongside turmeric, not just what looks good on a label. From sourcing to the final capsule, every step happens under the same commitment to purity and consistency that FineRoot was built on.

Are your products FDA approved?

Dietary supplements aren't required to be FDA approved — that process applies to medications, not supplements. What we can tell you is that FineRoot is produced in GMP-certified facilities, following strict manufacturing standards from start to finish. These statements have not been evaluated by the FDA. This product is not intended to diagnose, treat, cure, or prevent any disease.

Is the product third-party tested for quality & safety?

Yes. Every batch of FineRoot Turmeric Curcumin Capsules is independently verified by a third-party lab, checking for purity, potency, and safety before it ever reaches your door. We believe you shouldn't have to just take our word for it — independent testing means an unbiased outside lab is holding us to the same high standard we hold ourselves to.

FAQs

returns & pricing

What is your return policy?

We stand behind FineRoot with our 60-Day Customer Satisfaction Guarantee. If you've taken it consistently as directed and, after 60 days, feel it simply wasn't the right fit for you, reach out to us at info@fineroot.co with your order number, and our team will walk you through the guarantee.

How do I request a refund?

We're glad to help. Email us at info@fineroot.co or call +1 307 291 0751 with your order number and a bit of context on your request, and our team will take good care of you from there.

Do I need to return the bottle to get a refund?

To get things started, just reach out to our team directly at info@fineroot.co or +1 307 291 0751 with your order number — refunds are handled personally rather than automatically. In most cases you won't need to send the bottle back, but if a return is needed for your specific situation, our team will provide the return address and instructions directly, so nothing gets sent to the wrong place.

How long does a refund take to appear in my account?

Once your refund is approved, we process it promptly on our end. From there, your bank or card provider may need a few extra business days to reflect it in your account.

Why does the website price differ from what I saw on social media?

Pricing can vary depending on active promotions, bundle offers, or subscription discounts at the time you saw an ad or post. The price shown at checkout on fineroot.co will always be the accurate, current price for your order.

What payment methods do you accept?

We accept all major credit and debit cards, and you'll see the options available for your region right on our checkout page.